Answers to Common HVAC Questions
in Danbury, CT & Surrounding Areas

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A “SEER2” rating, which stands for “Seasonal Energy Efficiency Ratio 2”, is a measurement of how efficiently an air conditioner or heat pump cools a home, essentially indicating how much cooling output is produced per unit of electricity used, with a higher SEER2 rating signifying greater energy efficiency; it’s the newer standard that replaced the original SEER rating and uses a more realistic testing procedure to reflect real-world conditions.

Each split system cooling unit has a nominal SEER2 rating. For a higher rating your HVAC contractor can provide advice about an upgrade. The SEER2 rating of a system is based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the total rating.

Your heating and cooling systems work incredibly hard to perform their functions. The constant stopping, starting and general operation can wear down any machine. Proper care and maintenance help to keep these systems in optimum condition and ward off malfunction. By scheduling regular maintenance, you can maximize the life of your heating and cooling units and guard against many common equipment failures. Preventive maintenance inspections performed in spring for your AC and fall for your heater can uncover leaks, rust, rot, soot, frayed wires and corroded electrical contacts. Regular maintenance will ensure maximum efficiency and prevent other problems.

All heating and cooling equipment require annual professional tuneup. Inspections on boilers and furnaces should include ductwork, pipes, dampers, valves, the chimney, registers, radiators, pumps, blowers, fuel lines and the oil tank. Heat pump and air conditioning unit inspections should also include an examination of the fan, compressor, indoor coils, outdoor coils, and refrigerant lines.

The professionals at Service Stars are your troubleshooting experts, and we are glad to help you with any problem you may experience with your HVAC system. We provide informative blogs and articles on our website that address many common HVAC concerns. You may also call our office during normal business hours for more information. If you experience an HVAC crisis after hours, you can contact one of our on-call technicians for 24-7 emergency service.

Programmable thermostats are more accurate and efficient than thermostats that contain mercury. With a programmable thermostat, you can program settings in advance so that you can control the temperature at different times of the day. You will never have to worry about remembering to adjust the settings manually. By scheduling your programmable thermostat to a higher or lower temperature based on your weekday work hours, you can save money on energy bills without sacrificing comfort. A Service Stars technician will gladly walk you through how to use your programmable thermostat.

Filters for your unit may be made specifically for its brand. These filters may be made of different or higher-quality materials than those of the disposable filters found in retail stores. Check with your local dealer to find the appropriate filter for your air conditioner. However, keep in mind that some filters are reusable, and can be washed by hand in cold water.

Many factors affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, and duct sizing and arrangement. A technician from Service Stars can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs. Depending on the construction of your home, one (1) ton of air conditioning can cool anywhere from 300 to 800 square feet. You can ensure that the system you purchase is the right size and not smaller or larger than you require, by having your heating and cooling needs evaluated by a licensed professional.

HVAC systems last an average of 10 years. However, for your equipment, it may differ. Variables that affect life expectancy include the type of system, climate and the regularity of routine maintenance.

Unfortunately, Club Memberships are exclusive to clients in our current Service Area. Hopefully, in the future, we’ll be able to service other areas!

Only $29 a month. If it isn’t right for you, you can cancel at any time.

You get 4 total complimentary visits every year you’re a Club Member with us, which would include 1 heating tune-up, 1 A/C tune-up, 1 electrical inspection, and 1 plumbing inspection.

You can expect top-notch professionalism throughout your technician’s visit. Whether an inspection, repair, or replacement, our team is trained to deliver the 5-star experience we aim for every homeowner we work with. If you aren’t satisfied with your Service Stars experience, please do not hesitate to give us a call so we can resolve any issues & concerns you have.

We place top priority on our Club Members, so if you’re a part of our Service Stars family, we’ll be there within 24 hours guaranteed or we pay you $500. That’s how serious we are on delivering peace of mind. If you are not a Club Member, we are only able to accommodate the next available time window. There is also a possibility that we will have to cancel an appointment in order to serve a Club Member with an emergency call.

We place top priority on our Club Members, so if you’re a part of our Service Stars family, we’ll be there within 24 hours guaranteed or we pay you $500. That’s how serious we are on delivering peace of mind. If you are not a Club Member, we are only able to accommodate the next available time window. There is also a possibility that we will have to cancel an appointment in order to serve a Club Member with an emergency call.

Every home and its heating system is unique, so it’s honestly difficult to give an estimate over phone or email.In order to consistently deliver our 5-star services, we only provide job estimates after our technician is able to physically diagnose the issue(s) in person. That way, the work needed is custom-tailored fit to exactly what’s best for your home.

No worries, we can still work with you. We know you may already have your favorite plumber or electrician. The Club Membership is an all-inclusive home service package, so we won’t exclude any services. If they’re unavailable when you need them, we’ll be here for you.

By being a Club Member, you get yourself:

  • Annual Heating & Air Conditioning Maintenance*
  • Annual home inspections on Plumbing, Electrical, and HVAC systems
  • 15% discount on all repairs
  • 5% Discount on HVAC Equipment & Water Heaters
  • Automatic Extended Warranties on Parts & Labor
  • Priority Scheduling over non-Members
  • Service fee reduced to $69 no matter what time or day it is
  • 100% satisfaction guaranteed.

*includes 1 Heating & 1 Air Conditioning per Household.

We place top priority on our Club Members, so if you’re a part of our Service Stars family, we’ll be there within 24 hours guaranteed or we waive the $69 service fee. That’s how serious we are on delivering peace of mind.

If you are not a Club Member, we are only able to accommodate the next available time window. There is also a possibility that we will have to cancel an appointment to serve a Club Member with an emergency call.

Every home and its electrical system is unique, so it’s honestly difficult to give an estimate over the phone. In order to consistently deliver our 5-star services, we only provide job estimates after our electrician is able to physically diagnose the issue(s) in person. That way, the work needed is custom-tailored fit to exactly what’s best for your home.

In the case of emergencies involving major flooding, we immediately recommend accessing & turning off your home’s water main. For minor leaks, shutting off the water sources connected to the leaking appliance is recommended. If there is no method to do this, then the next step would be to shut off the water main. After doing one of the above steps, we highly recommend calling a licensed professional to diagnose & repair your issue.

Every home and its plumbing system is unique, so it’s honestly difficult to give an estimate over the phone. In order to consistently deliver our 5-star services, we only provide job estimates after our plumber is able to physically diagnose the issue(s) in person. That way, the work needed is custom-tailored fit to exactly what’s best for your home.

You can expect top-notch professionalism throughout your plumbing visit. Whether an inspection, repair, or replacement, our plumbers are trained to deliver the 5-star experience we aim for every homeowner we work with. If you aren’t satisfied with your Service Stars experience, please do not hesitate to give us a call so we can resolve any issues & concerns you have.

Service Star Staff answering FAQ's

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Our friendly team is always ready to assist with any questions you may have! Just give us a call at (203) 894-2533 and one of our CCR’s will be happy to help.

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